General terms and conditions of sale

Your terms and conditions of sale

The online shop of the website was set up by the company Cave de la Rose d’Or, which is the operator of this site. Any order for a product appearing in the online shop of the website requires prior consultation of these general conditions. Consequently, the consumer acknowledges that he/she is fully informed of the fact that his/her agreement regarding the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the website shop. The consumer has the right to save or edit these general conditions, it being specified that both the saving and the edition of this document are his sole responsibility. the consumer declares to have full legal capacity allowing him to commit himself under these general conditions.

Article 1: Completeness
These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific conditions contained in the documents sent or delivered by the consumer may be incorporated herein, as long as these documents are incompatible with these general conditions.

Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by Cave de la Rose d’Or to the consumer.

Article 3: Contractual documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; the purchase order. In the event of any inconsistency between the provisions contained in the documents of different rank, the provisions of the document of higher rank shall prevail.

Article 4: Entry into force – duration
These general conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company Cave de la Rose d’Or.

Article 5: Electronic signature
The consumer’s “double click” on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Confirmation of order
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, at the address indicated by the consumer on the order form.

Article 7: Proof of the transaction
The computerised registers, kept in the computer systems of Cave de la Rose d’Or under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8: Product information
8-a: Cave de la Rose d’Or presents on its website the products for sale with the necessary characteristics for the potential consumer to know before the final order is placed the essential characteristics of the products he wishes to buy.
8-b : The offers presented by the company Cave de la Rose d’Or are only valid within the limits of available stocks. The photographs and texts illustrating the Products do not fall within the scope of the contract.

Article 9: Prices
Prices are indicated in CHF Francs and are only valid on the date of dispatch of the order form by the consumer. They do not take into account delivery costs, invoiced in addition, and indicated before the validation of the order. Payment of the full price must be made at the time of ordering. At no time may the sums paid be considered as a deposit or advance payment

Article 10: Method of payment
To pay for his order, the consumer has, at his choice, all the payment methods referred to in the order form. The consumer guarantees Cave de la Rose d’Or that he/she has the necessary authorisations to use the payment method chosen by him/her, when validating the order form. Cave de la Rose d’Or reserves the right to suspend all order management and delivery in the event of refusal of authorisation to pay by credit card from officially accredited bodies or in the event of non-payment. In particular, Cave de la Rose d’Or reserves the right to refuse to make a delivery or to honour an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is being administered.

Article 11: Availability of products
The order will be executed at the latest within 3 days from the day following the day on which the consumer placed his order. In the event of unavailability of the ordered product, in particular due to our suppliers, the consumer will be informed as soon as possible and will have the possibility to cancel his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days of their payment at the latest, or the exchange of the product.

Article 12: Terms of delivery
The products are delivered to the address indicated by the consumer on the order form. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery note, as well as to the company Cave de la Rose d’Or, within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Shipping and packaging costs: The calculation of the amount of shipping and packaging costs will be automatically established according to the weight of the products and the destination of the delivery

Article 13: Return and refund procedures
No refunds or returns are accepted.